What Do Your Contracts Look Like?
Our contracts are intentionally simple.
They are based on mutual respect, not lock-ins, penalties, or legal traps.
We do not want to force anyone to stay in an engagement that no longer makes sense. If the fit is good, the work should justify the relationship. If the fit is not good, the contract should not become a cage.
The basic structure
Our standard engagement letter usually covers:
The services we are providing
The start date and initial term
How termination works
Monthly fees and tool costs
Confidentiality
Data protection
Liability limits
Governing law
How changes to the agreement are handled
The language is direct and practical. No deliberately confusing legal theatre.
Do you lock clients in?
No.
Even when an engagement has an initial term, our contracts usually allow either side to terminate with 7 days’ written notice. That means you are not trapped.
If things are not working, we talk about it. If the right decision is to stop, we stop properly.
What happens if we terminate?
You only pay for work already done.
Termination requires payment for outstanding unpaid invoices and any prorated services completed but not yet invoiced by the termination date.
No exit penalties.
No cancellation games.
No “gotcha” clauses.
How do you handle confidentiality?
Both sides agree to protect confidential information.
That includes things like business processes, systems, financial information, customer information, sales and marketing plans, and proprietary methods.
This matters because we often work close to the revenue engine: CRM, sales data, customer insight, internal strategy, and commercial operations.
We treat that information carefully.
How do you handle data protection?
Our agreements make the client the data controller and us the data processor.
That means we process personal data only on the client’s documented instructions, unless the law requires otherwise.
In plain English: we do not treat your data like ours.
We use it to deliver the work.
Are tool costs included?
Usually, we cover shared tools on our side.
Client-specific subscriptions, API usage, scraper costs, automation platforms, or other account-specific tools are normally covered by the client.
That keeps things clean.
Our fee covers our work. Your account-specific usage stays tied to your account.
Can the contract change?
Yes, but only in writing and with both sides agreeing.
We do not change the terms casually or suddenly. If the scope changes, the contract or commercial arrangement should reflect that clearly.
The simple answer
Our contracts are light, practical, and non-restrictive.
We protect both sides, but we do not lock clients in, bury them in legal complexity, or use contracts to create leverage.
The relationship matters more than the paperwork.
The contract is there to make the basics clear, not to trap anyone.