King's College London
    Case Study

    How a content-led microsite drove £6M in attributable revenue for King's College London

    King's College London offers a portfolio of high-ticket online master's programmes priced at approximately £21,000 per enrolment. The institution operates in a highly competitive global postgraduate market where acquisition costs are high and decision cycles are long.

    Over a multi-year engagement, we designed and scaled a content-led microsite that functioned as a demand and conversion engine for online programmes. By combining user-generated content, immersive experiences, interactive tools, and performance-driven content strategy, the microsite materially improved acquisition efficiency.

    The result: an estimated £6M in attributable revenue in 2023, representing ~20% of total online programme revenue.

    Industry:Higher education / online postgraduate
    Sales motion:High-ticket, trust-led enrolment
    Buyers:Working professionals, international students
    Sales cycle:3–12 months
    Core constraint:Rising CPCs, long consideration cycles

    The situation

    Prospective students

    Online postgraduate education is one of the most expensive and competitive acquisition environments:

    Research extensively before applying
    Compare institutions globally
    Look for proof of outcomes, not marketing claims

    King's needed to

    With rising Google Ads costs putting pressure on ROAS, CPL, and enrolment efficiency:

    Capture demand earlier in the research journey
    Reduce dependency on paid search
    Improve conversion confidence for a £21k commitment

    The problem

    CPCs for key programme terms regularly exceeded £12–£18

    Cost per lead averaged £280–£350

    Paid search drove the majority of programme discovery

    Programme pages lacked depth, social proof, and decision support

    Long research cycles led to high drop-off before application

    Traffic existed — but confidence and conversion lagged.

    The solution

    We built a dedicated microsite designed as a content product supporting the full enrolment journey.

    We placed lived student experience at the centre of the microsite, incorporating:

    • 120+ written student testimonials
    • 40+ video interviews with alumni and current students
    • Programme walkthroughs led by students
    • Career outcome stories tied to real roles and employers

    This replaced abstract institutional messaging with authentic, peer-led proof.

    We operationalised live and on-demand experiences:

    • Monthly enrolment webinars
    • Quarterly virtual open days
    • Faculty and student Q&A sessions

    These events became high-intent conversion moments, averaging 300–600 registrants per major event, 45–55% live attendance rates, and 18–22% application intent signals post-event.

    To reduce uncertainty around cost and outcomes, we introduced:

    • ROI and salary progression calculators
    • Cost, funding, and repayment tools
    • Programme fit quizzes
    • Virtual learning environment and campus tours

    Users who engaged with at least one tool converted at 2.1× the baseline rate.

    Alongside experiential content, we built an extensive editorial layer:

    • 180+ in-depth blog articles
    • Programme-specific guides and career pathways content
    • International and domestic student resources
    • Top-3 rankings for 50+ high-intent keywords
    • Organic replacement of keywords previously costing £8–£15 per click

    Paid media shifted from discovery to amplification, improving efficiency.

    The results (2023)

    Content-led acquisition transformed enrolment economics.

    Demand & Efficiency

    +0%

    Organic Traffic

    YoY increase

    -0%

    Paid CPC

    Cost reduction

    £0

    Cost Per Lead

    Down from £320

    +0%

    ROAS Improvement

    Across campaigns

    Conversion & Enrolment

    0.0%

    Conversion Rate

    Up from 2.4%

    0.0×

    UGC Conversion

    vs average rate

    Revenue Impact

    ~0

    Attributable Enrolments

    Students enrolled

    £0M

    Attributable Revenue

    ~20% of total

    Why this worked

    "This succeeded because content was treated as decision infrastructure, not promotion."

    Social proof replaced institutional claims

    Content mirrored real research behaviour

    Organic visibility compounded over time

    Paid media amplified what already converted

    Marketing and enrolment teams operated from shared signals

    For a £21k decision, confidence — not clicks — was the primary growth lever.

    Ready to turn content into enrolments?

    Let's discuss how a content-led approach can transform your high-ticket programme acquisition.